Glossary
From ABC and AFH Tissue - to web order and zigzag-folded. Or much used abbreviations like DIP, EPTAS and TAD. Marketing words, technology words and buzz words from "the management language". The meaning of all these expressions are not always obvious to those of us that are not specialists in this very field. Thus we are happy to introduce our Tork glossary.
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ABC
Activity Based Costing, a method to allocate exact costs to the single activities, which are causing them.
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Account management
Sales function supporting key account managers and managers for smaller accounts.
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AFH Tissue/Away From Home Tissue
1) The name of our business group in SCA, and 2) a word commonly used in the tissue business to describe the market for tissue products that are NOT sold to private households (via the retail trade). An AFH Tissue product might e.g. be the toilet paper in the washroom of a restaurant, an airport, a hospital, a office or a factory. In other words: hygiene products for people who not are at home.
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Air-laid
A non-woven technology characterised by a web formed from air-laid pulp, bonded by latex or heat.
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CAPEX
Capital expenditure, in principle cost of investment.
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Centre-feed
Hardwound, coreless rolls of tissue are dispensed via the centre-feed method, allowing users to tear off as much as required every time. Eliminating cores has also made replacing rolls much quicker and easier.
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C-folded
Towels folded in C-formation. These towels are designed for minimum space requirements – providing more towels in one dispenser.
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CMC (Carboxyl Methyl Cellulose)
A chemical (modified starch) that boosts the wet strength in a tissue product.
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Consumption sizing
The sales force’s tool to define product consumption for a specific end-customer (sector). This is service offered to help our distributors and FSCs.
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Coreless
Tissue paper rolls without an inner core.
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E- Business
The use of Internet and related technologies along the whole of our value chain, from supply to consumption.
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EDI
Electronic Data Interchange is a structured inter-company exchange where independent computer systems communicate via a standard messaging system.
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Embossing
To give paper a three dimensional structure.
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End-customer
Company purchasing tissue products from a distributor, a facility service company or from us directly, for usage at their premises
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End-user
Person using the products.
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EPTAS
European pricing and trade allowance system.
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Extranet
Web-based solution where customers have access to secured/password protected customized information. Example of information could be prices, campaigns, etc.
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Facility Service Company/FSC
Company selling multi-services to end-customers such as contract cleaning, catering, security, gardening. Their role in the value chain is to deliver the washroom service including cleaning and refilling of dispensers.
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Flexi-Box/Pro-Box
A disposable cardboard dispenser, the Tork Flexi-Box (or Pro-Box) is ideal when wipers are needed in various locations and positions. These boxes are easy to carry wherever required.
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Impulse embossing
A tissue paper technology based on a fast, high-pressured drying step.
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Industry specific service
Marketing and sales concept designed for specific industry segments, e.g. Partners in Your Care (Hospitals) and FoodSure (Food chain)
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Interfolded
Used with Tork Xpress dispensers, interfolded towels allow for larger
tissue sizes. The individual towels fully unfold ready for use as they are dispensed, while the next towel is fed forward. Maximum drying capacity ensures optimal hand hygiene.
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Interfolded towels
When packed interfolded, individual towels fully unfold ready for use as they are dispensed, while the next towel is fed forward. This packing method provides optimal hygiene, since each towel is so easy to take in hand and, being fully unfolded, provides maximum drying capacity.
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Key Account Management
Sales function primarily dealing with consultative sales to strategic accounts.
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KPI
Key Performance Indicator, a special measurement giving a clear picture of the actual performance of a certain area, as for example EBITDA margin; SMA% of net sales, price/ton development; machine efficiency % etc.
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NBSK
Northern Bleached Softwood Kraft.
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Need based segmentation
A segmentation model describing the AFH market based on customer needs taking into account the market sector they are operating in.
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Non-woven
Non-woven wipers have the look and feel of textiles, but none of the disadvantages. Produced from a combination of cellulose and synthetic fibres (e.g. rayon and polypropylene) they offer the best qualitities of both textiles and paper.
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Pilot
An activity or project set up in order to develop and/or validate a specific solution.
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Plain label
Products not carrying any brand, neither Tork nor SCA or any other brand.
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Ply bonding
To bind paper sheets together, joining plies.
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PR
Public relations, e.g. free and paid publicity (article or editorial) in trade magazines when launching a new Tork product.
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Private label
Products and/or packaging labelled with the customer brand.
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Shoe press
A long soft nip that presses water from a paper web when producing tissue paper.
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Spunlaced
A non-woven technology characterised by a web-bonded by high-pressured water yets, hydroentangling.
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Supply chain efficiency
The efficiency/cost to which a segment/customer gets their supplies of product (or service) including warehousing, transport cost, production.
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Supply Chain Management
The management of all activities and functions associated with the creation and ultimate delivery of a product or service.
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Through Air Dried, TAD
A tissue paper technology based on drying with hot air to create the softest tissue available. TAD means that the tissue is dried by a smooth flow of air that gives it the unique character of being extremely soft yet strong and absorbent. Ideal in hygiene-sensitive areas where frequent hand washing is critical.
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Top-Pak/Top-Holder
The Tork Top-Pak/Top-Holder system is a highly effective, yet simple method of dispensing industrial wipers. The wall-mounted Top-Holder secures a disposable Top-Pak refill. A plastic bag with perforated opening, the Top-Pak dispenses wipes one-at-time, unfolded and ready for use.
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Web order
Open Internet solution through which customers can place orders over the Internet instead of using the phone or a face-to-face meeting.
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Wet crepe
A tissue based technology based on a partial drying over a Yankee cylinder and then creping.
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Zigzag-folded
Zigzag-folded towels are used with Tork Classic dispensers. These
towels fully unfold ready for use as they are dispensed, while the next towel is fed forward. Similarly, zigzag folded toilet tissues are used with the Tork Bulk-Box, for maximum hygiene.